Select your model. How does HP install software and gather data? The printer status is offline or The printer is not responding displays when attempting to print. Step 1: Make sure the printer is ready If the printer is off or unavailable for communication, it is offline. Make sure the printer is ready to receive a print job.
Go to the "Apple" menu and select the "System Preferences" option. Click "Print & Fax" from the menu. How to install an HP LaserJet printer on a Mac computer using the printer IP address. Connect your printer to the network via network cable. Turn the printer on.
Look at the printer. If it is off or in sleep mode, press the Power button to turn it on or wake it. Make sure the printer has paper loaded into the input tray, the correct ink or toner cartridges installed, and there are no errors or blinking lights on the printer control panel. Step 2: Reset the printing system.
See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data?
Install the HP print driver and software to set up your printer on a wired Ethernet network connection. Step 1: Prepare for the driver installation and network connection. Before installing the driver, make sure you have a functioning network router and an Ethernet cable. Make sure you have a network router with available Ethernet ports. Make sure your computer is connected to the router if it is not already connected. Obtain an Ethernet cable.
Do not use a standard telephone cable. Telephone cable do not use: I have tried some of the suggestions in the Discussion groups, but nothing works. One suggestion was to paste the IP address of the printer into the add printer dialog box. Posted on Jan 15, Page content loaded.
Jan 15, To get there, hold the Option key down and click the wifi icon in the menu bar. The drop down includes Open Wifi Diagnostics. Jan 15, 1: Having run into this problem myself, I found I had to remove all previous settings restart your computer and start from scratch and re add the settings again in the Printer Preferences.
This is the only way I have found to solve the problem in the past. I also have a Brother laser printer on my wifi network, and there have been no problems with printing to it. Below is a printout from the HP C Jan 15, 2: Do you have an ethernet cable to connect the printer to your router?
I can ask my router for the IP of my printer when it is connected that way. Open a browser, type in the IP of your router.
Having run into this problem myself, I found I had to remove all previous settings restart your computer and start from scratch and re add the settings again in the Printer Preferences. Consequently, you may need to refer to the printer's documentation to get the exact steps. Click Apply. Complementary Content. If the IP address is not available using the steps above, you will need to find the IP address through the menus on the printer itself or through the Command prompt, using the steps below. If HP Easy Start downloads , follow the on-screen instructions to open the download file to start the setup. I'm thinking I will no longer support HP, and will buy another brand in the future.
Ask the router what devices are on the network. Mine looks like this:. The print out shows the wireless is disabled.